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FAQ FOR TRAVELERS
Let us help you find the answer to your questions. Below is a list of questions and answers for visitors using our Vacation Places To Stay Network.
NOTE: We are not a property management company and do not get involved in rental transactions, or have access to make reservations for the property owner. We do provide the necessary information and tools to contact rental managers and property owners DIRECTLY for reservations and availability. Thank You.
1. What is the Vacation Places To Stay Network?
2. How do I locate and view properties?
3. How do I contact a vacation rental owner?
4. How do I find out about rental availability?
5. How do I know the rentals are legitimate?
6. What is the policy on cancellations and refunds?
If you need further assistance, please contact us directly via e-mail at support@reservationsdirect.com. You may also call us toll free at 866-820-7368, Monday-Friday, 9am-5 pm, EST.
We welcome your comments!
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Q: What is the Vacation Places To Stay Network?
A: Vacation Places To Stay is an extensive network that includes more than 5000 properties in over 90+ websites linked together to market vacation rentals and resorts to world-wide clients via the Internet. We provide travelers searching for quality vacation properties a fast and effective method of directly contacting Property Management Companies, Property Owners, Hotels, Resorts, Bed & Breakfasts, Inns, and other lodging for availability and information.
Q: How do I locate and view properties?
A: We market our sites to all major search engines and have destinations all over the world. To view a property, navigate to the area you are interested in on our front page. A list of properties will be shown along with the features, amenities, description, payment information, contact information and direct link to the property owner’s website.
Q: How do I contact a vacation rental owner?
A: All rentals provide the telephone number, fax number and/or email link to the property owner or agent. However you choose to communicate, the listings give you the advantage of directly contacting an owner or manager who knows the property and can answer specific questions for you including details on arrival and departure dates, pets, and any special needs that you might have.
Q: How do I find out about rental availability?
A: Each listing includes an availability calendar showing dates for a specific time period. Because all owners do not always update their calendars, you can send an availability request e-mail outlining your vacation dates and needs or call them directly.
Q: How do I know the rentals are legitimate?
A: Our account representatives work with the most respected and legitimate Real Estate Companies and Property Managers and we consistently audit and verify potential scams and fraud. We are committed to providing both the owner and traveler with the safest marketplaces for listings and inquiries. Nevertheless, we do recommend that you reduce your risk by using judgment and caution.
Q: What is the policy on cancellations and refunds?
A: The cancellation policy associated with your rental agreement should clearly communicate any penalties involved with cancellations and refunds.
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